Returns & Exchanges

At The Jacksons, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange it within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Ensure the items are in their original, unworn condition with all tags attached, and pack them securely in the original shipping box.

3

Attach the Label

Print the prepaid shipping label provided by our portal and affix it to the outside of your package, covering any previous shipping marks.

4

Ship and Track

Drop off your package at any authorized carrier location; you will receive a confirmation email once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing